I need help

Please email service@masterkidzshop.com

Is your product safe for kids?

The products are safe to use for kids. We run numerous tests before producing an item and we have enough test reports as strong evidence.

How do I install your item(s)?

We have installation video, installation drawings and tools instruction for our STEM Walls, which is inherently easy to be installed. For other products, we also have booklets as guidance.

Do you ship worldwide?

Currently our target customers are located in the United States and we do not have delivery service to any other countries and regions.

Do I have to pay taxes / customs on my order?

Orders being shipped out of the U.S. may be subject to taxes, customs duties, and other fees upon arrival at the destination country, for which the recipient is responsible.

When will my order arrive?

It is estimated to take 18-35 days for your package to find you, provided it ships by sea. And it is estimated to take 7-10 days for your package by air to find you.

How do I track my order?

Check your email for tracking notifications and use the tracking website we provided.

Do you ship to P.O. boxes?

We are very sorry but we do not ship to P.O. boxes.

What is your refund policy?

If your ordered item has not shipped out yet, we are happy to refund your order in full. Please contact support via email to do so.

Once your item is shipped, all sales are final - we do not allow refunds or exchanges!

How can I pay?

We accept Paypal and credit cards (Visa, Mastercard, American Express, Discover, Diner's Club, JCB, Apple Pay, Google Pay).

Where do I type my discount code?

Type a discount code after you add an item to your cart during checkout. 

Can I combine discount codes?

Only one discount code per order.

I ordered to the wrong address, can I change my shipment address?

Email service@masterkidzshop.com with your Order IDName and Address where you want us to reroute your shipment. We will do our best to accommodate this, however are not able to give you any guarantees.

What is the lifetime of your products?

2 years. However, if the item is kept in good maintenance, it can be used for a longer time. Under normal circumstances, we offer service of parts replacement as maintenance.

What is your warranty period?

We offer a 1-year guarantee.

Added to cart :
Add to cart failed :
prouduct successfully added to wishlist !